Refund & Returns Policy

1. General Policy

Because research peptides are sensitive biochemical compounds, all sales are final once a vial has been opened, reconstituted, or otherwise tampered with. The exceptions described below cover damaged-on-arrival shipments, incorrect items, and unopened returns within a short window.

2. Damaged on Arrival

If a vial arrives broken, leaking, visibly contaminated, or with compromised packaging, email support@22exo.com within 48 hours of delivery with:

• Your order number.
• A clear photograph of the outer packaging as received.
• A photograph of the inner packaging.
• A photograph of each affected vial showing the batch label.
• A short description of the damage.

We will issue a free replacement, store credit, or refund at our discretion based on the situation. Discarding the damaged item before sending photos forfeits the claim.

3. Wrong Item Shipped

If you receive an item that does not match what you ordered, contact us within 7 days of delivery with your order number and a photo of the label of the item you received. We will provide a prepaid return label and ship the correct item at no additional cost. Do not open the incorrectly shipped vial.

4. Unopened Returns (14-Day Window)

Unopened products in their original sealed packaging may be returned within 14 days of delivery for store credit only. Cash or card refunds are not available on buyer’s-remorse returns.

• The buyer pays return shipping.
• The product must arrive at our Jessup facility in original sealed packaging with the tamper seal intact.
• Items that arrive damaged due to inadequate return packaging are not eligible for credit.
• Store credit is issued within 5 business days of receipt and inspection. Credit does not expire.

5. Non-Returnable Items

The following are not eligible for return or refund under any circumstances except damage on arrival or carrier loss:

• Opened or reconstituted vials.
• Custom or wholesale orders made to specification.
• Sale or clearance items marked “final sale.”
• Items returned more than 14 days after delivery.
• Bacteriostatic water and other accessory items.

6. Lost in Transit

If a tracked shipment is declared lost by the carrier, we will reship at no charge or refund the order in full at your election. See our Shipping Policy for the lost-package procedure.

7. Refund Method and Timing

Approved refunds to the original payment method are issued within 5 business days of approval. Card refunds typically post within an additional 3–10 business days depending on your issuing bank. Crypto refunds are returned to the originating wallet at the on-chain rate at the time of refund. Store credit is applied immediately to your customer account.

8. Chargebacks

If you have a problem with an order, please contact us first. Filing a chargeback before contacting support delays resolution and may result in your account being placed on a payment hold while the bank reviews the claim. We retain all evidence (order confirmations, tracking, delivery scans, support correspondence) and respond to chargebacks promptly.

9. Pricing Errors

If a product is mispriced on the site due to a typographical or system error, we reserve the right to cancel the order and refund any payment received before fulfillment. We will notify you and offer the chance to re-order at the corrected price.

10. Subscription Orders

Subscription orders can be cancelled, paused, or skipped at any time before the next billing date from your account dashboard. After billing, the upcoming shipment is treated like any other order under this policy.

11. Changes

We may update this policy from time to time. The version of this policy posted at the time of your order applies to that order.

12. Contact

For refund and return questions, email support@22exo.com or visit our Support Center. See also our Shipping Policy, Privacy Policy, and Terms of Service.